If a suspicious transaction occurs on your card, you will be notified right away.
How will you contact me?
We'll send you a SMS text first (if you have a mobile phone number on file), followed by phone calls to the numbers we have on file for you (including mobile, home and work). If you have not responded, we will then email you.
Emails and texts are sent 24 hours a day, 7 days a week. Phone calls will take place between the hours of 8 am and 9 pm, in your specific time zone.
After hours, a text will be sent, followed by an email. A temporary block may be placed when necessary, and a detailed report fraud report sent to LBS Financial.
We encourage you to make sure your contact info is up to date! If you have any questions or want to update your information, call 800.527.3328.
