All your finances—on your phone

Many of our Members have been using Zelle’s application to send and receive funds using their LBS Financial debit card. While LBS Financial does not offer Zelle within our Online and Mobile Banking today, the Zelle app allowed our Members to utilize the service as long as the person they were sending or receiving money with had Zelle with their financial institution.

Starting January 8, 2025, no new users will be able to use their app and existing users will lose the ability to send/receive Zelle transactions starting April 1, 2025. To continue using Zelle's services, they are requiring all users to enroll through a financial institution that offers Zelle in their online banking or mobile app.

We understand how important this service is to our Members who connect the Zelle app to their LBS Financial debit card, and we are actively working to add Zelle in our Online and Mobile Banking. We anticipate implementing Zelle in 2025, and will notify all Members once a target date is available.

You can log into Mobile Banking using Facial and/or Fingerprint Recognition by enabling Login Biometrics within the app. Here's how you can set it up:

1. Log into your account through the Mobile Banking app.

2. Under Contact & Settings, select "App Settings" or select the gear icon at the top left corner of the screen.

3. If on an Apple device, tap on the toggle next to "Face ID authentication" and "Request Face ID on startup" and scan your face when prompted to enable biometrics and confirm setup.

4. If on an Android device, tap on the toggle next to "Biometric Authorization" and scan your face or fingerprint when prompted to enable biometrics and confirm setup.

Once complete, you will see a screen stating "Congratulations!" The next time you open the LBS Financial mobile app, you'll be able to log in using fingerprint or facial recognition.

You can also log in to Online Banking using Facial or Fingerprint Recognition.

A DBO (Debit Origination) is an automatic withdrawal set up by the Credit Union (on behalf of the Member), from an account at another financial institution, using a routing and account number to satisfy a consumer loan payment.

An LTA (Loan Transfer Agreement) is an automatic transfer from an LBS Financial account to an LBS Financial loan. These types of transfers are set up by the Credit Union (on behalf of the Member) to automatically transfer funds on the date a Member’s payment is due every month. LTAs will attempt to debit a Member’s account up to 4 times to satisfy a consumer loan payment (if there are insufficient funds).

Viewing your credit report and credit score within the Credit Score feature does not impact your credit score. For more details on how other actions can impact your credit score, please explore the options within SavvyMoney, including the Score Simulator and Resources tab.

The SavvyMoney Credit Score feature available in Online and Mobile Banking gives Members free access to their credit score, credit report, and other tools to help them make smarter credit choices and save money.

Members have access to resources such as:

• Comprehensive credit score analysis
• Daily credit score updates
• Full credit report
• Monitoring and alerts
• Personalized offers
• Score simulator
• Educational articles
• Credit Goals

Members can sign up within Online or Mobile Banking by clicking on either the “Show my Score” button (Online) or the “Credit Score” menu item (Online or Mobile) and following the prompts and agreeing to the terms provided. Please note, an email address is required for access to this feature.

To transfer funds in Mobile Banking to an external account where you are an account owner, click "Transfers & Payments" on the main menu and "Make a Transfer." For a shortcut, click "Transfer" from the bottom menu. Next, select "At Other Banks," and follow the prompts if your account is already linked. To link an external account, select "Manage external accounts," and "Link new" to add your external account. Add the routing and account number and select "Link account." Within two business days, there will be two small deposits under $1 in your external account.

Log into Online or Mobile Banking, return to "Manage external accounts" and select "Manage accounts" to confirm the amounts received. Once your external account is verified, you can begin making transfers.

You may uninstall the LBS Financial app from your device, however, this will not delete your account record or close your account. Please keep in mind that LBS Financial retains Member information beyond your account closure for legal purposes, for a period of time. If you would like to close your Membership account(s) at LBS Financial, visit our FAQ for more information.

Our app is currently unavailable on Apple Watch, however; you can still receive account alerts on your Apple Watch by enabling Push notifications in Online or Mobile Banking. Log in and click "Manage Alerts" from the "Messages and Alerts" menu options. Next, click the drop down arrow for "Delivery Preferences" for Security and Account Alerts, and check the box next to "Push notifications" to enable that alert type.

Mobile Banking is a wireless Internet-based service that allows you to bank safely and conveniently from your mobile device or tablet. You can access Mobile Banking by downloading our app through the Apple App or Google Play store.

You do not need to enroll in Online Banking first, you may enroll from the Mobile Banking app by clicking "Don't have an account? Enroll."

You can access all of the same services in Mobile Banking that you can access in Online Banking, such as: viewing account balances and pending items, viewing copies of cleared checks, transfer money, make a loan or credit card payment, pay bills, set up account alerts, and view eStatements. The Mobile Deposit feature is the only services that's only available in Mobile Banking.

Account security is our top priority. Our Mobile Banking platform uses the same robust security measures that are available in Online Banking. Your password, fingerprint, or eye scan is required every time you sign in to Mobile Banking. We use Multi-Factor Authentication (MFA) which adds an additional layer of authentication. You will receive a one-time PIN for any new devices accessing our systems or for certain changes or transactions made on your account.

SSL (secure sockets layer) and 128-bit encryption ensures that your connection and information are secure from outside inspection, making information unreadable as it passes over the Internet.

In addition, your cell phone may have a password protection feature that you can activate to lock your phone with an additional password.

Mobile Banking is a free service to LBS Financial Members. However, your cell phone carrier may still charge for text and data usage. Check with your mobile carrier for more information.