eStatements and eNotices are the fastest way to receive current and previous statements and communications from the Credit Union.
As your Credit Union, we are pleased to make this service available to you within your secure Online and Mobile Banking account at no cost.
This agreement supplements and incorporates your Credit Union Electronic Services Disclosure and Agreement for Online Banking and Bill Payment which was provided to you online prior to signing up for Online and Mobile Banking. You must acknowledge that you have read this Agreement prior to accessing eStatements or eNotices. Please read this Agreement carefully.
In this Agreement, the words “you” and “your” mean the person and their joint account owner who has applied for access to eStatements/eNotices, the electronic viewing of your statement of accounts. “We”, “Our” and “Credit Union” mean Credit Union (CU).
IMPORTANT: PLEASE PRINT AND RETAIN THIS CONSENT AND AGREEMENT
1. System requirements- In order to receive and review disclosures and access and retain your eStatements/eNotices, you will need access to the Internet and be able to run the most current version or previous major version of any of the following browsers: Microsoft Edge, Google Chrome, Apple Safari and Firefox.
The Credit Union will inform you of any change in hardware or software requirements that may affect your access to or use of eStatements/eNotices. It is your responsibility to maintain the proper equipment/software that will enable you to view, print and save the statements for your records.
2. Security – You acknowledge that you will be able to retrieve your eStatements/eNotices by accessing your account through Online or Mobile Banking, using your same user name and password. You acknowledge that if you disclose your password to anyone else or if your password is lost or stolen, third parties may be able to access your Credit Union documents. You agree to keep your password in a place of safekeeping and you agree that the security of your password will be your responsibility at all times. You agree to the security methods and techniques set out in this Agreement.
3. Your consent to receive statements and/or notices electronically- By clicking on the “Accept” button, you are requesting and agreeing to receive your periodic account statement, tax statements, and/or bills and notices (as selected), future disclosures required by law, newsletters, special offers and promotional materials electronically and not to receive a paper statement or notice until specifically requested by you. You understand that we reserve the right to deliver any and all important notices allowed by law electronically. You will be notified when any eStatements/eNotices are available online. You further understand that we will notify you by email about any changes in terms or fees to the above services and disclosures. You also understand that these updated disclosures will be made available to you electronically. Your electronic statements will contain the same information as the paper version you have been receiving, which includes: account balances, transaction activity, electronic funds transfer information, year- to-date interest and error notification procedures. If you wish to continue receiving your statements by mail, indicate by clicking the “Decline” button.
4. Additional Features- Draft imaging
5. Canceling eStatements/eNotices- You may cancel eStatements/eNotices services at any time by visiting Online or Mobile Banking, clicking on eDocuments, then Enrollment. You may change the delivery of your statements, bills and/or notices back to paper if desired. Your cancellation will become effective after we have received it and had a reasonable opportunity to act on it. Paper copies of past statements are subject to the standard duplicate statement fee as provided in your Fee Schedule.
6. Notification- The Credit Union will notify you through your email address when your eStatement/eNotice is available for viewing through Online or Mobile Banking. The Credit Union uses the email address provided in Online and Mobile Banking to send your eStatement/eNotice notifications. You are responsible for notifying the Credit Union of your most current email address (go to the Settings feature of Online Banking and click on Contact Information to change your email address or to Contact Information within the Mobile application) ensuring that your email address is up to date. If the Credit Union learns that you are no longer receiving our email notifications (for example, an email to you is returned as undeliverable), the Credit Union may discontinue sending eStatement/eNotice notifications. The Credit Union will make a reasonable attempt to redeliver your notification electronically. The Credit Union is not obligated to verify that you are receiving your eStatement/eNotice notifications or accessing your eStatements/eNotices.
7. Access to eStatements- Members and account owners acknowledge that anyone with Online or Mobile Banking access, to your account, may access eStatements/eNotices. Your eStatements will be available for viewing for a rolling 18-month period. Tax statements are available for 2 years. Billing notices and eNotices will be available for a 90 day period. You understand that it is your responsibility to examine each eStatement and eNotice and report any irregularities or disputes to us within 60 days of email notification of statement or notice availability. Should you fail to notify us within 60 days, we may have no liability for any irregularities.
8. Our Right to Terminate- You agree that we can terminate your eStatements/eNotices access and revert to printed mailed statements/notices for any reason at any time.
9. Our Liability- The Credit Union will not be responsible for any loss, damage or injury whether caused by the equipment, software and/or Online or Mobile Banking service, nor shall we be responsible for any direct, indirect, special or consequential damages arising in any way out of the installation, use or maintenance of your equipment, software and/or Online or Mobile Banking, except where the law requires a different standard. We do not make any warranties concerning the equipment, the software or any part thereof, including without limitations, any warranties for a particular purpose or warranties of merchantability. We also accept no responsibility for your email address or for anyone accessing your emails.
10. Alterations and Amendments- The terms of this Agreement, applicable fees and service charges may be altered or amended by Credit Union from time to time. In such event, Credit Union shall send notice to you at your address as it appears on Credit Union records. Any continuation of the service after Credit Union sends you a notice of change will constitute your agreement to such change(s).
11. Governing Law- The laws of the State of California and applicable Federal laws and regulations shall govern this Agreement.
